According to recent study over 86% of consumers call a dealership before they visit. Old phone systems can be frustrating due to limited functionality, poor scalability, and an inability to support your business needs. ADP Network Phone can deliver the results you need to improve your business.
This is a self sufficient phone system that includes not only the phones, but the phone lines including local and long distance service, software, and system maintenance as well.
ADP Network Phone also integrates with your DMS@NET system giving your employees instant access to customer information when they answer the phone. Employees can now recognize and greet callers, armed with information to address their immediate needs.
[PDF] Click Here for information on ADP Network Phone.
Network Phone ASP
ADP Network Phone is also available in a unique offsite solution called ADP Network Phone ASP. ADP’s Network Phone ASP delivers the upgrades, the maintenance and provides calling anywhere in Canada and the U.S. all for one, simple, fixed fee per user.
[PDF] Click Here for information on ADP Network Phone ASP.
[PDF] Click Here for information on ADP's Call Tracking.
ADP DMS@NET - CTI Desktop Integration
ADP’s Network Phone & Network Phone ASP integrate with ADP DMS@NET to enhance your dealership’s ability to communicate effectively with your customers.
Screen Pop – Allows users to better serve incoming callers by combining caller information with the most likely reason for calling. Screen Pop presents the incoming phone number and customer name. In addition, with a click of the mouse users see detailed customer information and any open service repair orders, special order parts, or any “active” vehicle deals in process for the incoming caller. Screen Pop quickly alerts your team to who’s calling and allows them to recognize the most likely reason(s) for calling – thus creating faster service of the call while demonstrating a closer relationship with your customers.
Click-to-Call - Having quick access to multiple phone numbers from ADP DMS@NET makes it easy and efficient for your employees to follow-up with customers anywhere using click-to-call automated dialing.
Call History - Access to a complete log of calls received and sent from any phone, and uses the integrated click-to-call feature to quickly call customers back.
ADP's Call Intelligence
Call intelligence helps yealers manage their operations by providing robust web-based management tools for viewing, analyzing, and reporting call activity information. Call Intelligence provides operational information on customized reports and colorful graphs and charts specifically designed to address critical dealer questions.
The Management Dashboard allows departments to drill down on hourly call activity so they can proactively address customer service and employee productivity issues. With the Ad Campaign Report you can review ad effectiveness helping you manage and receive the most value from one of your largest expenses.
Call Intelligence/Call Recording helps you improve customer service and train their employees by automatically recording incoming calls. Managers can listen to calls minutes after they happen from the Call Intelligence system interface.