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| ADP CustomerTouchSM Services |
ADP's CustomerTouch services automatically contact the right customers at the right time using four impact
communication methods--direct mail, email, automated voice and live voice. This service provides real time
customer communications that are triggered by events stored in your ADP Dealer Management System.
[PDF] ADP's CustomerTouch Services |
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Communication Value Package To Meet Your Dealership's Specific Needs. For example, Service Notification Package includes automated voice and/or e-mail communication when a scheduled service appointment is booked or when a vehicle is ready for pick-up reducing “no show" appointments, improving work flow efficiency and improving customer satisfaction.
[PDF] Service Notification eMail preview |
| Sales-to-Service Package helps the customer relationship get off to a perfect start with a “thank you for your purchase” email right after the sale. Service appointment reminders and extended service contract offers through e-mail help you cost-effectively stay in touch with your customers while generating revenue opportunities and building dealer loyalty.
[PDF] Thank you email preview
[PDF] Extended Service email offer preview
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Service Reminder Package uses direct mail or e-mail to automatically remind customers due for service based on time or mileage criteria.
[PDF] Mileage Driven email preview |
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